Dueltek.com.au : RA Form

Dueltek Online RA Request Form

To submit a request for a RA (Return Authorisation) number, please complete the form below. Those fields marked with a * must be completed.

Terms & Conditions:

1. Please complete all fields & click “Submit”. A RA number will be emailed to you once the form has been received & processed.

2. A RA Number must be obtained prior to returning goods. Do NOT send goods to Dueltek without first obtaining a RA return number as the return may not be attended to.

3. The RA number must be clearly written on the package shipping label (not on the product packaging).

4. Where the goods are faulty, a detailed description of the fault must be included on the RA form. “Faulty” or “Not Working” is insufficient & will result in your RA request being rejected.

5. Goods returned under warranty and deemed faulty after evaluation by an authorised Dueltek officer, will be repaired or replaced at the sole discretion of Dueltek Pty Ltd. A credit will only be issued for a faulty product if the product is unable to be repaired or replaced, and the stock line is EOL (End of Life).

6. Goods returned incomplete, damaged or in an unsaleable condition will not be accepted for credit. This includes writing and damage to the packaging.

7. Special non standard, custom design, indent products or cables made or cut to length, etc will not be accepted for credit. (If noted - See disclaimer on your invoice)

8. All goods returned for credit or warranty are at the customer’s expense with the exception of products that are deemed to be DOA (dead on arrival) or have been supplied incorrectly.

9. Freight charged on the original invoice will not be credited on returned goods.

10. A service fee may apply if there is no fault found with goods returned for repair.

11. A RA number does not guarantee either credit or replacement. It is simply an authorisation to return the goods to Dueltek for evaluation.

12. A re-stocking fee of 20% of the original invoiced price of goods (plus GST) will apply to all returns after 14 days from invoice date.

13. Products will not be accepted for credit after 30 days from invoice date.

14. RA’s are valid for 7 days only. Please make sure goods are sent back promptly.

Complete the fields below: (* these fields are required)

Company Name *

Contact Name *

Contact Details:

Phone * Fax

E-mail *

Address Line 1 *
Address Line 2

City / State *

Post Code *

Country

Original Invoice Number *

Date of Invoice *

RA Type *

Is this a request for a credit or a warranty repair?
Credit Request
Warranty Repair
(Please refer to point 7 and point 8 in the RA terms above.)
If this is a request for a full invoice credit, please just fill in the reason for return - there is no need to list any items below.
If this is a request for a partial credit or warranty/fault return - please fill in the product(s) you wish to return and the reason for returning.

Product 1

Quantity 1

Serial Number 1

(if available)

Reason for Return of item 1:
(Must be from same invoice number)

Product 2

Quantity 2

Serial Number 2

(if available)

Reason for Return of item 2:
(Must be from same invoice number)

Product 3

Quantity 3

Serial Number 3

(if available)

Reason for Return of item 3:
(Must be from same invoice number)

Product 4

Quantity 4

Serial Number 4

(if available)

Reason for Return of item 4:
(Must be from same invoice number)

Product 5

Quantity 5

Serial Number 5

(if available)

Reason for Return of item 5:
(Must be from same invoice number)

Other Products:
(Must be from same invoice number)

Who did you buy this product from?

	Dueltek Direct
	or
	A Dueltek Reseller
	Name of Reseller

Once you click submit, your details will be sent to us and you will be re-directed to our homepage