Q) Where do you deliver to?
A) We offer Australia-wide delivery. Click Here to visit our Delivery services page.
Q) What does ETA mean?
A) Estimated Time of Arrival
Q) What does 'Metro' mean?
A) Metro is the term we use to identify capital cities & their surrounding suburbs.
Q) What does 'Regional' mean?
A) Regional is any coastal or country town/city located outside of the 'Metro' zone.
Q) I urgently need some cables for a job, how fast can you get them to me?
A) Very Fast! Dueltek has a fantastic relationship with our couriers. In Melbourne we can offer 'Next Day Delivery' or a '4 Hour VIP' service.
Q) I'm in Perth, can you deliver overnight?
A) Yes. We can deliver orders up to 5kg overnight to most capital cities & major centres around Australia (Excludes Darwin).
Q) Do you offer discounts for freight ?
A) Yes. For bulk orders, we will work with our couriers to offer you the most competitive rates.
Q) Do you offer same day delivery ?
A) Yes, but only to Melbourne metro & surrounding suburbs
Q) Can you send an order to my customer?
A) Yes, Dueltek regularly drop ship for our customers.
Q) If you drop ship, what paperwork is sent with the order?
A) Only a delivery docket will accompany your order. We will not send invoices or financial documents to your customer.
Q) What is the benefit of drop shipping?
A) To save on double handling, delivery times & freight costs.
Q) Can I pick up my order?
A) Yes. Pick up is available for all products except Racks & Cabinets. The Dueltek warehouse is open between 8am & 5pm AEST Monday to Friday (Excludes public holidays).
Q) Why can't I pick up a rack or cabinet?
A) Our racks & cabinets are stored in an off-site warehouse which is not accessible to the public. We use sensitive freight couriers to ensure delivery is fast & the product is well protected from potential damage.
Q) Do you deliver overseas?
A) Yes, we use EMS & FedEx for our international deliveries. Please contact our sales team for a quote.
Q) Will you send my items as soon as I place my order?
A) Yes. All orders received before 12 noon are despatched the same day providing we have the stock available. Any order received after this time may be shipped the following business day.
Q) Do you have a regular courier collection?
A) Yes, our couriers have scheduled collection times each day.