Q) I'm worried about giving my credit card number online. How secure is your website?
A) Our website shopping cart is Level 1 PCI compliant and uses a 128 bit SSL certificate to protect your privacy. This is the same level security that banks use.
Q) What are your standard terms?
A) Payment before Delivery or, 30 Days Nett for businesses with active credit accounts.
Q) What payment methods do you accept?
A) We accept EFT (direct deposit), Eftpos, PayPal, Credit Card (Visa, MasterCard or Amex), Company Cheque or Australian Money Order.
Q) Can I pay cash?
A) Yes. We accept cash payments, but only in store at the warehouse Trade counter.
Q) Why do I have to wait for my cheque to clear?
A) Cheques & Money Order payments are subject to clearance delays by our bank which is out of our control. To protect ourselves from fraudulent or dishonoured payments, we have been advised by our bank not release goods until we receive notification that the payment has been cleared.
Q) How do I get a credit account?
A) You need to complete the Credit Application form (see link at the bottom of page). Our finance department will evaluate & assess your application based on the information provided & you will be notified if your application has been successful or not.
Q) If I don't have a credit account, will you accept COD (Cash on Delivery) for my orders?
A) No. Our terms are strictly PBD (Payment before Delivery).
Q) What happens if I don't pay my credit account on time?
A) Your account will be placed on 'Hold' until all delinquent payments have been received.
Q) Can I still place orders if my account is on 'Hold'?
A) Yes. During this period no deliveries will be made, but you may continue to place orders. Once the 'Hold' is lifted, any available back-orders will be despatched.
Q) What happens if I don't pay my account?
A) If your account remains in arrears for an extended period, we will forward your details onto our authorised collection agency & may also apply new charges to recover any legal costs. Your trading account will also be suspended.